The guarantee takes effect on the date of delivery of the item. KOA.PARIS invites the customer to check the condition of the goods delivered without delay to exclude obvious defects in material and workmanship, as well as transport damage . According to the law, the customer is obliged to notify (up to a period of one week after delivery) KOA.PARIS of defect or abnormality affecting the delivered goods to allow KOA.PARIS to rectify the complaint. If the customer does not comply with the above two requirements verification of goods and signaling their defects and anomalies, the customer loses the right to the guarantee.
The following is not covered under the guarantee: damage due to poor maintenance, non-compliance of the operating instructions, or normal wear and tear.